Bulk Order

Return, Refund & Exchange Policy

Your Comfort is Our Priority

At Mivor, we stand by the quality and effectiveness of our orthopedic memory foam products and premium apparel. If you are not fully satisfied with your purchase, we’re here to help with a simple and transparent return process.

✅ Return Eligibility

  • Returns are accepted within 2 days of delivery.
  • Products must be:
    • Unused and in original condition
    • Returned with original packaging, tags, and invoice
    • Free from stains, odors, or damage

⚠️ Hygiene Note: Due to health and safety standards, used memory foam products (e.g., pillows, cushions) are not eligible for return unless defective or damaged during transit.

🔄 Exchange Policy

  • We offer free exchange for:
    • Size issues (in case of clothing)
    • Manufacturing defects
    • Wrong item delivered
  • Exchange requests must be initiated within 2 days of delivery.

💰 Refund Policy

  • Refunds are processed only for:
    • Damaged, defective, or wrong products
    • Prepaid orders returned as per policy
  • Refunds will be credited to the original payment method within 5–7 business days after approval.
  • Shipping charges are non-refundable unless the return is due to our error.

🚚 Return Pickup & Shipping

  • For eligible returns, we will arrange a reverse pickup wherever possible.
  • If reverse pickup is not available, you may be asked to self-ship the product.
  • Return shipping for non-defective items will be borne by the customer.

📩 How to Request a Return or Exchange

  1. Email us at mivorhelp@gmail.com within 2 days of delivery.
  2. Mention your Order ID, issue details, and attach product images if applicable.
  3. Our team will confirm eligibility and guide you through the next steps.

❗ Important Guidelines

  • Returns or exchanges without prior approval will not be accepted.
  • Items received after 2 days may not qualify for return/exchange.
  • Mivor reserves the right to approve or deny returns based on inspection.

💬 Need Help?
We’re always here to assist you. Contact us at mivorhelp@gmail.com for any return, exchange, or product-related questions.

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